Privacy Policy
Last updated: August 6, 2026
Who we are
CleanTrack is the internal operations app of APC Building Maintenance Inc. ("APC", "we"). It is used by our employees and contractors to run cleaning operations, and by our building clients to view service records for their own facilities. APC is the organization accountable for the personal information described in this policy.
What we collect
- Account data — name, email, phone, role, and login credentials (passwords are hashed; we never store them in plain text).
- Work records — shifts, clock-in/out times, zone scans, photos taken during work, training results, and pay-rate information entered by APC administrators.
- Location data — GPS coordinates captured at clock-in, zone scans, and safety alerts (SOS, lone-worker check-ins). Location is captured at those moments only; the app does not track movement continuously.
- Client data — facility addresses, contact names and emails, service records, and invoices.
How we use it
- Running our operations: scheduling, payroll, quality reports, and the client portal.
- Safety: routing SOS alerts and missed check-ins to supervisors, with location attached.
- Quality control: photos may be analyzed by AI to grade cleaning quality. AI never makes final personnel decisions — supervisors review flags.
- Service emails: daily reports, alerts, and account messages. Marketing email is opt-in only.
Who can see your information
Access follows your role. Cleaners see their own records; supervisors and APC administrators see crew records for the people they manage; building clients see service proof for their own facilities (first names only for crew, never pay or personnel files). We never sell personal information.
Processors we rely on
Hosting and database infrastructure, transactional email delivery, object storage for photos, and AI analysis are provided by vetted processors under contract. A current list is available on request.
Retention & deletion
Work records are kept as long as our operations require (typically seven years for payroll-adjacent records, per CRA guidance). You may request a copy of your personal information or deletion of your account; deletion requests are honoured within 30 days subject to legal retention obligations.
Your rights
Under PIPEDA (Canada) and PIPA (BC/Alberta) you may access, correct, and — where applicable — withdraw consent for the use of your personal information. Contact us using the details below.
Contact
Privacy questions: email info@apcbuildingmaintenance.com or speak with your APC administrator.